FREQUENTLY ASKED QUESTIONS

Below are some of our most frequently asked questions. If you have additional questions, please feel free to contact us.

WHAT IS YOUR RETURN POLICY?

At Tongass Trading Co., we want you to love what you buy. If an item doesn’t work out, we’re happy to help with a return or an exchange when possible.

Due to the fast pace and seasonality of our business, all exchanges must be pre-approved to ensure the correct size or item is available. Our inventory moves quickly, so please contact us before sending anything back.

For more information about our returns/exchange policy, visit our Returns page here.

DO YOU PROTECT MY PRIVACY?

Yes, all names and addresses are for the use of Tongass Trading Co. only. We do not distribute or sell to any other mailing lists. All credit card transactions are encryption secured, and we do not store credit card numbers on our web server.  See the detailed Privacy Policy here.

HOW DO YOU SHIP YOUR ORDERS?

All orders are shipped via the U.S. Postal Service Priority Mail.

For more information please click here.

WILL I BE CHARGED SALES TAX?

Sales tax will not be charged unless the shipping destination is within the Ketchikan Gateway Borough of Alaska. Tax will be removed at the time of checkout.

WHAT ARE MY PAYMENT OPTIONS?

Purchases on the website or by phone can be made by major credit card. We accept Visa, MasterCard, and American Express. All transactions are encryption secured.

DO YOU GIFT WRAP?

Sorry at this time we do not offer gift wrapping on web orders.

ARE OTHER ITEMS AVAILABLE THAT ARE NOT ON YOUR WEBSITE?

We have many other items available that are not on our website. For your convenience, we have placed our most popular best sellers on the site. If there is anything special that you would like that is not on the website feel free to contact us and we can take your order by phone. Some merchandise is subject to seasonal availability.